Return Policy

Shipments and deliveries occur only on weekdays. Please allow 3-5 business days for the order to be processed once received.

We cannot ship to P.O. BOXES, thank you for your understanding.

Delivery in Europe:

> Fedex for any orders. All orders are shipped with a tracking number and we automatically add the Direct Signature option. If you wish to receive the package with no signature, please make sure to mention it in the Comment section when placing your order.
> Also available is Fedex Express (Please contact us - Extra cost

KRIGLER products may be exchanged within 7 business days of the receipt of the merchandize. A store credit will be issued if you do not wish another creation then. NO REFUND is possible. For an exchange, the product must be unopened, sealed. It cannot be used, not even a little. And must be in saleable condition. If you would like to experience the scent prior to purchasing a fragrance. You may order samples on

To exchange a KRIGLER product, please follow the instructions below:

– Email our Customer Relations team at to receive a return authorization number.

– The item should be returned in its original packaging and condition. And UNOPENED.

All shipping cost is paid by customer.

You may also exchange your product at a local KRIGLER store.

KRIGLER will do its best to process your exchange as quickly as possible, within 10-14 days from receiving the product back to us. You must provide an invoice on all exchanges/returns.